UNDER GENERAL SUPERVISION, THE INDIVIDUAL WILL PERFORM COMPLEX AND SPECIALIZED CLERICAL DUTIES PROVIDING INFORMATION AND ASSISTANCE, RECORD PROCESSING, AND OFFICE SUPPORT. THE INDIVIDUAL WILL PROCESS INFORMATION USING AGENCY POLICIES AND PROCEDURES USING OWN INITIATIVE AND JUDGEMENT. PERFORM RECEPTIONIST/CLERICAL DUTIES, RESPONDS TO VISITORS AND CALLERS TO THE ILLINOIS CRIMINAL JUSTICE INFORMATION AUTHORITY. ACT AS INITIAL POINT OF CONTACT FOR ALL VISITORS TO THE AUTHORITY AND DETERMINE BEST WORK METHODS AND PROCEDURES TO COMPLETE ASSIGNMENTS.